Customer Service Officer

Job Description Apply Now

Job Title Customer Service Officer
Functional Area Business Banking
Job Type Contractual
Job Location:
Arif Wala
Education Hold a Bachelor’s degree from a reputable Institution. MBA will be preferable
Grade Bank Contract
Minimum Experience Have a minimum 2 to 3 years relevant work experience.
Last date to apply 13 Sep 2018
No.of Positions 1
Job Responsibilities
- Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
- Handle account opening and its related processes.
- Manage customer correspondence.
- Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
- Guide walk in customers for loans to the sales office.
- Coordinate all communications pertaining to staff within the branch and with the head office.
- Prepare tax and other reports for further submission to OM and Head Office.
- Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.
- Maintain the leave register.
- Maintain records of all kinds of correspondence, circulars etc.
- Be the custodian, along with the other officer, of security stationary/cheque books.
- Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management.
- Back up of Cash Teller.
- Any other responsibility assigned by OM/BM.
Essential Skills
- Proficiency in MS Office.
- Sound communication and interpersonal skills.
- Ability to work under pressure.

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