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PBA Instructions:

Awareness and Protection of Bank Customers against COVID-19 to combat the spread of the virus and minimize person-to-person interaction at banking facilities in Pakistan, Pakistan Banks’ Association (PBA) suggests the following precautionary measures for bank customers;

Minimize branch visits and use Alternate Delivery Channels (ADCs) such as ATMs, Internet Banking, Mobile Banking, etc. 

Use of ADCs is recommended as bank notes may pose a potential risk of spreading the virus 

Please wash your hands or use hand sanitizers before and after dealing with bank branch staff and using ATMs

Refrain from shaking hands with bank employees 

Do not visit a bank facility if you have any symptoms of fever or cough 

Your bank’s call centers/helplines are available 24/7 for instant customer support 

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