FAQs
Q#1: Who can avail DOST Kissaan service?
A: All Agri and livestock customers of MMBL are eligible for this service.
Q#2: What are the plans for DOST Kissaan service?
A: There are two plans for DOST Kissaan service
- Standard plan
- Premium plan
Q#: What are the charges for DOST Kissaan plans?
A:
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PACKAGES
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WEEKLY (PKR)
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MONTHLY (PKR)
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6 MONTHLY (PKR)
|
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STANDARD
|
23.84
|
99.30
|
578.57
|
|
PREMIUM
|
28.61
|
119.16
|
694.28
|
* All quoted prices are without/exclusive of any applicable taxes
Q#4: What is the basic difference between DOST Kissaan standard and premium services?
A: Below are the on field and remote services can be availed by MMBL farmers according to the selected plan
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SERVICE OFFERING & PACKAGES
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OFFERINGS
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STANDARD
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PREMIUM
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FREQUENCY
|
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SMS: Weather Advisory
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✓
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✓
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Weekly (up to 2 SMS)
|
|
SMS: Crop Advisory
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✓
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✓
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Weekly (Per Crop)
|
|
SMS: Livestock Advisory
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✓
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✓
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Weekly (Per Livestock)
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|
SMS: Early Warnings/Disaster Alerts
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✘
|
✓
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Monthly (As/when req.)
|
|
VMS/OBD: Crop Advisory
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✓
|
✓
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Weekly (Per Crop)
|
|
VMS/OBD: Livestock Advisory
|
✓
|
✓
|
Weekly (Per Livestock)
|
|
VMS/OBD: Early Warnings/Disaster Alerts
|
✘
|
✓
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Monthly (As/when req.)
|
|
IVR Advisory
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✓
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✓
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24 x 7
|
|
Call Center
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✘
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✓
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Business Day/Hours
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On-ground:
Deputation of Field agents (District wise)
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✘
|
✓
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- Once in cropping cycle
- On request when req.
|
|
Mobile Application
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✓
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✓
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24 x 7
|
|
Digital Channels (YouTube, Facebook)
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✓
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✓
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24 x 7
|
Q#5: How user can unsubscribe the services?
A: The user can also unsubscribe the services by sending an SMS “Unsub” to 8494. For (IVR, SMS &VMS) Users who are subscribed to the service for a specific duration, will not get a reversal of charges if un-subscription is done before termination of the term
Q#6: What is DOST Kissaan complaint process
A: Customer may register his complaint
• MMBL Helpline No: 051-111-962-962 or WhatsApp: 051-111-962-962. For any concern/disputes please raise your concerns Digital.Business@mobilinkbank.com
• Bakhabar Kissaan Helpline No: 0303-0300000
• By visiting MMBL Branch
Q#7: How the reversal process for DOST Kissaan is going to work?
A: If customer isn’t convinced & asked for the complaint CSE will verify the customer mention the remarks & forward the complaint with a TAT communicated to customer for 3 -7 working days for resolution.
BKK QA will investigate the call & if complaint is justified then follow the reversal process as already agreed & arrange a call back to intimate the customer for complaint status. If complaint is invalid, call the customer, apologize for reversal & guide him accordingly.
