cross icons


If you are not satisfied with your complaint resolution you may approach eCIB through helpdesk at below mentioned link.

A Credit Information Bureau (CIB) is an organization that collects and organizes credit data on borrowers from their respective Banks. The data is then consolidated in system and the resulting information (in the form of credit reports) is made available online to all financial institutions for the purpose of credit assessment, credit scoring & credit risk management. The major purpose of this database is to enable the Financial Institutions(Fls) to know the credit history of their prospective customers thus enabling them to make informed and timely lending decisions.

No. The eCIB is legally empowered to collect credit information from its member financial institutions. The FI's are required to report entire credit records irrespective of any limit to eCIB. The information in eCIB database is shared on reciprocal basis.

Yes. It is mandatory for Financial Institutions (Fls) to obtain CIR of their prospective & existing borrowers before extending/renewing any financial facility. However, before allowing any facility, banks / DFIs shall preferably obtain credit report from Credit Information Bureau of which they are a member. The report will be given due weightage while making credit decision.

No. Presently, under the relevant provision of law, only member financial institutions have online access to eCIB servers for generating CIR of borrowers for their internal use. The CIR is a confidential document & can't be provided to borrowers.

All Banks, Development Financial Institutions (DFIs), Non- Bank Financial Companies (NBFCs), and Microfinance Banks operating in Pakistan are members of the eCIB database. The membership with eCIB, as per instructions of SBP, is mandatory for all Banks, Developmental Financial Institutions (DFIs) and Micro Finance Banks (MFBs). No financial institution can access eCIB database without obtaining membership of eCIB of State Bank of Pakistan.

No SBP's regulations/instructions do not place any restriction on banks/FI's on lending to any person/organization which has overdue appearing against its account in eCIB or has a late payment/overdue/write off history. The FI's have to make their own lending decision on the basis of their lending policies, past track record of borrower and his repayment capacity.

Credit information report neither express any opinion about the borrower creditworthiness nor assign any rating. It provides factual position of borrowers' credit exposure both negative as well as positive as of certain date. Further, placement of name in eCIB does not prevent anyone from entering into lawful relationship with the banks. The eCIB report merely reflects the outstanding & overdue position of the borrower without declaring the borrower as a defaulter.

eCIB does not amend any CIR at its own, on the request of borrower. eCIB data reporting rests with reporting Bank; hence eCIB cannot verify borrower's claim at its end. Any correction in eCIB data can only be made through reporting Bank.

No. Negative credit Information Report (CIR) does not debar any individual from seeking any financing facility from any financial institutions in Pakistan. The financial institutions make lending decision on the basis of information available to them and in the light of their own lending policies, borrower's total exposure, repayment track and capacity.

Banks are required to make an online interim update of borrowers' record immediately but not later than 10 days from date of overdue settlement. Interim update statement reflects in "remarks" portion & overdue amount will subsequently be cleared in reporting month to which it pertains. History of such overdue will reflect for 12 months from the date of settlement.

CIR becomes negative due to inconsistent repayment behavior. Negative CIR report may either be due to some late payment/overdue outstanding liabilities or some written-off liabilities appearing against your record. Borrowers may contact with lending FI's & work out a repayment plan for settlement of overdue liabilities. History of such overdue will reflect for 12 months from settlement date. Once loan account becomes regular, CIR will reflect revised position. However, borrowers should take utmost care in timely repayment of outstanding liabilities in order to keep their track clean.

In case of consumer borrower (individual), CIB maintains history of financial records of past twelve months. This means if a borrower settles late overdue/default write off liability with financial institutions, such outstanding position will continue to appear in CIR for the next 12 months from the date of settlement. However, his current status will be reported as regular.

You can contact/report your eCIB concerns/issues at our helpline numbers:

Branch Banking related: 051-111-962-962

Branchless Banking related: 051-111-124-444

OR you may contact

Mr. Fahad Hayat
Manager Customer Support & Services
Mailing Address: Complaint Management Unit Mobilink Microfinance Bank Ltd. 3-A/2, Kaghan Road, F-8 Markaz, Islamabad

Explore More

Rights & Responsibilities

SBP – Protecting your payment cards

Customer Awareness

Card Skimming Awareness