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Customer Complaints
via Multiple Channels

All Complaints at Mobilink Bank are assessed fairly, honestly and promptly. They are investigated competently, diligently, transparently, impartially and Customer confidentiality is maintained throughout the process

Turn-Around-Times for
Complaint Resolution

Dear Customer,

If you are not satisfied with the provided solution of your complaint you may reach out to the State Bank of Pakistan. Contact details are given in the adjacent box:

The Director

Consumer Protection Department - SBP 5th Floor, SBP Main Building, I. I. Chundrigarh Road Karachi

UAN No. 021-111-727-273

Fax No. 021-99221160 & 99221154


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SBP Sunwai Portal

Complaint Management Unit

Contact Points Details

Complaint/ Feedback Form